Fu99 Privacy Policy — Your Personal Data Is Safe With Us

Fu99 is a trusted online gaming and Sports Betting platform serving users in Bangladesh and beyond. We take our members' privacy seriously. This privacy policy explains what data we collect, how we use it, and how we keep it secure.

This policy applies to the fu99 website, mobile app, and all our services. By using our platform, you consent to the collection and use of your data as described in this privacy policy.

This privacy policy may be updated periodically. For significant changes, we will notify you in advance via email or an in-platform notification.

Fu99 only collects information that is necessary to provide our services. We collect three types of data:

a) Information you provide directly:

• Name, date of birth, and contact information (phone number, email)
• Address & Nationality
• Identity Verification Documents (NID/Passport)
• Payment method details (bKash/Nagad number, bank account)
• Security questions and password (stored in encrypted form)

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Platform activity logs (login times, betting history)
• Cookies & Session Data
• Technical Error Logs

c) From Third Parties:

• Transaction verification data from the payment gateway
• Risk assessment data from fraud prevention services

Fu99 uses your information only for its stated purposes. Your data is never used for any unauthorized activity.

Fu99 never sells your data to advertisers or uses it for profiling businesses.

To keep your data secure, fu99 has implemented multiple layers of technical and organizational safeguards:

• Encryption: All data is protected with TLS 1.3 encryption in transit and AES-256 encryption at rest.
• Access Controls: Only authorized personnel have access to the data they need. All access is logged.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
• Regular Backups: Data is regularly backed up with encryption to eliminate the risk of data loss.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.

Data Retention Period: Your data is retained for as long as your account is active. After closure, certain data may be kept for up to 5 years for AML compliance and legal obligations.

Fu99 never sells or rents your personal data to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services:

• Payment Processor: Used solely for transaction verification with bKash, Nagad, Rocket, and partner banks.
• KYC Verification Service: With approved third-party service providers for identity verification.
• Fraud Prevention: Used in collaboration with our cybersecurity partner to monitor unusual activity.
• Legal Authorities: Upon a valid court order or a legitimate request from a regulatory authority.

All third parties we share data with are bound by strict data processing agreements. They are not permitted to use your information beyond what fu99 has authorized.

Fu99 uses several types of cookies on its website. Cookies are small text files stored in your browser that help the website function more effectively.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings (language, theme).
• Analytics Cookies: Used to analyze site usage — fully anonymized.

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may reduce some site functionality.

Fu99 believes you should have full control over your own data. You have the following rights:

Fu99 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under the age of 18.

• Date of birth verification is mandatory at the time of registration.
• KYC documents may be requested in cases of suspected irregularities.
• If a user is identified as a minor, their account is immediately closed and their data deleted.

If you are aware that a minor has created an account on fu99, please contact our support team. We will take prompt action.

Fu99 is an international platform. In some cases, your data may be processed on servers located outside Bangladesh. Where this occurs, we ensure that:

• The destination country follows adequate data protection laws.
• International Data Transfer Agreements (SCCs) are in place.
• No data is transferred overseas without encryption.
• All third-party partners comply with GDPR or equivalent data protection standards.

Fu99 may update this privacy policy from time to time. When changes occur, our process is:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Major Changes: Advance notification will be sent to your registered email.
• Major Changes: A pop-up notification will be displayed upon login to inform you of updates and obtain your renewed consent.

Continuing to use fu99 after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website
• Support Hours: 7 days a week, 24 hours a day

We typically respond within 24–48 hours. Complex matters are resolved within 30 days at most.